Terms and Conditions

These terms regulate your using of a web page R&S d.o.o. Igmanska b.b. - (Ind. zona Unis Pretis) 71320 Vogošća, B&H (in the following text "website"). All information displayed, transmitted and contained within the website, including text, photographs, illustrations, maps / directories, articles, catalogues, previews, audio and video clips, Web applications, trademarks and other forms of information given on this website site are protected by copyright and other intellectual property laws. You may not modify, copy, reproduce, reissue, download, use or distribute by any means any material, including code, SOFTWARE and content of this website and so on. You agree to use the website in accordance with these terms of use.
Because the Internet is a medium that improves, we will, occassionaly, modify these terms of use, or introduce new items in. By using the site, you accept the modified and revised terms of website use. You cannot download any content without the permission of the or put into a frame or incorporate into another website or any other web site in any form.


Creditcard purchase security statement 

Confidentiality of your information is protected and secured by using SSL encryption. Pages for web payment are secured by using Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is a data coding procedure for prevention of unauthorized access during data transfer. 

This enables a secure data transfer and prevents unauthorized data access during communication between user and Monri WebPay Payment Gateway and vice versa. 

Monri WebPay Payment Gateway and financial institutions exchange data by using their virtual private network (VPN) which is also protected from unauthorized access. 

Monri Payments is PCI DSS Level 1 certified payment service provider. 

Credit card numbers are not stored by Merchant and are not available to unauthorized personnel.

Personal data gathering and protection statement 

We are committed to provide service of protection of our customer's personal data in a way that we collect only essential basic information about our buyers that are necessary for fulfilling our obligations. We also inform our customers about the way we collect information and regularly give customers an option about how their information will be used, including the possibility to decide whether their name should be included or omitted from the lists used for marketing campaigns.
All user information are strictly guarded and are available only to the employees who need those information for completing the job.
All our employees and business partners are responsible to follow the principles of confidentiality protection.

Conditions of purchase

These conditions determine the procedure for ordering, payment, delivery and reclamation of products offered on the site. The website www.ris.ba can be used for your private use without any fees, but following these conditions and rules.

The seller is R&S d.o.o. and the buyer is a visitor to the site who fills out a form, sends it to the seller and makes payment by credit card.

The customer orders the product or products via an online order form.
A customer is considered to be any person who orders at least one product, fills in the required information and sends the order.
All prices are expressed in Bosnia-Herzegovina Convertible Marka. If the buyer registers as a person, the prices will be expressed with VAT included. If the buyer registers as a legal entity, the prices of the items will be expressed without VAT, and VAT is added to the basket on the expressed prices.
Goods are ordered in online form, by pressing BUY for a specific product and storing it in a basket.
The goods are considered ordered at the moment when the buyer chooses and confirms the method of payment.

For an individual purchase, the prices are valid at the time of placing the order. The images are symbolic and do not guarantee the characteristics of the product. All regular and online prices are subject to change without notice. Our team strives to publish the most up-to-date prices and detailed information. If you notice any incorrect information, you can report it on email: web@ris.ba.


Ordered products or services are paid online with one of the credit cards:MasterCard, Maestro or Visa.


Ordered products are packed in such a way that they are not damaged during normal handling. When taking the product, the buyer is obliged to check the condition of the shipment and in case of damage immediately send the complaint for the product to the delivery person (employee of the company that performs delivery). Seller disclaims all liability for damage that may occur during delivery.

If the buyer does not receive the goods, or the delivery notice within the expected time, after the order has been sent, the buyer has the right to notify the seller in order to take action to find the shipment or to send a replacement shipment.

If the buyer refuses to receive the goods he has ordered, the seller has the right to demand from the buyer reimbursement of all costs related to delivery.

The seller will send the shipment to the buyer the moment he receives the confirmation approving the online transaction. After receiving this confirmation, the seller undertakes to send the shipment within 5 (five) working days, unless the buyer selects products that seller does not currently have in stock or products that need to be printed.

Once the courier (the delivery company) receives the shipment from the seller, the seller is no longer responsible for the further course of delivery and any delays and problems that may arise in connection with further handling and delivery of the goods.

If the buyer chooses the option to download the product instead of delivery, the seller undertakes to send a notice exclusively in the form of an e-mail to the buyer, which will contain download links and instructions. Upon receipt of the email (download notification), the customer can immediately download the product.


The seller undertakes to deliver a product that is technically correct and corresponds to the description of the product listed on www.ris.ba. The image illustrating the product on the website does not have to correspond to the actual appearance of the product and the customer cannot complain about this segment.

The seller is not responsible for any damages and other obligations that are in the domain of the supplier (the company that performs the delivery of the product).

Items have a warranty if indicated on the warranty card or invoice. The warranty is valid taking into account the instructions on the warranty card and with the original invoice. The warranty periods are stated on the warranty card.

The company is obliged to make a warranty repair within 45 days of receiving the item, otherwise the item must be replaced with another identical item.



R&S d.o.o. reserves the right to change these terms and conditions. All changes will be applied to the use of the www.ris.ba site. The buyer is responsible for the accuracy and completeness of the data entered during the purchase.
The services provided by ris.ba Online store do not include the costs you incur using computer equipment and services to access our site. R&S d.o.o. is not responsible for telephone costs, Internet traffic or any other costs that may occur.

Although R&S d.o.o. strives to give the best possible offer of products and services, R&S d.o.o. cannot guarantee that the services on ris.ba will suit your needs. R&S d.o.o. nor can it guarantee that the product or service will be error-free. If an error occurs, please report it to our Contact Center or e-mail web@ris.ba in order to eliminate it as soon as possible.

Currency conversion statement

All payments will be effected in BiH currency. The charged amount on your credit card account is converted into your local currency according to the exchange rate of credit card associations.


Data entering

By accepting these terms of use you obligate that when registering you will enter your accurate information, not information that is inaccurate in any shape or form. Also, you obligate that you will strive to maintain the accuracy of your information given to the website, and to report any possible changes in this regard. We also reserve the right to deny the possibility of using our website to those users who violate these terms of use.

How to use website?

You can use our website only for the purpose for which it is intended. You must not use our website in a manner that may cause any damage to other users. You understand that you are the only fully responsible for the way you use our website, and for any consequences that may arise from the manner of use. You may not copy or re-sell any part of our website, or use our website for any unauthorized commercial purpose. You accept that the content of our websites are computer programs also that allow its operation and are owned by a website and protected by copyright law. You agree not to modify, copy, pirate, trying to discover the computer code, or use in any unauthorized commercial purpose any part of our website or our computer (Web) program. Also, you obligate that you will not make unauthorized websites or computer programs based on any part of our website, or our computer programs.


Website and data security

You agree that you are responsible for protecting the confidentiality of your password and agree that you are fully responsible for all activities under your user name and password. You must not give your password to other person, and agree that you must notify us promptly (via e-mail to the address web@ris.ba) in case you discover that someone else is using your username and password. You must not distort the safety of our website and the information it contains. This includes the use of our website under the user name and password that are not yours; attempt to access parts of our site that you do not have a right of access; attempt to endanger or slow down the operation of our website; attempt to delete or change the content posted by other users; Illegal attempt to search the database of our website. In case of distorting security of our website and data, we will investigate them thoroughly, and if we find it necessary, we will contact representatives of the judiciary. The commiter of security distorting act ofour website and data may be subject to criminal liability. Deprivation of rights of use of the site you agree that we can under certain conditions withhold the right to use our website. The reasons for such action include possible violation of these terms of use. You accept that we have the full right to withhold your right to use our website if we consider it necessary, and you agree that in such a case we do not bear any liability to you.



You accept laws of Bosnia and Herzegovina, which protects copyright and related rights, as well as other laws of Bosnia and Herzegovina regulating this matter. Disclaiming and discharging responsibilities you understand that you are using our website at your own risk, as it is given, and when it is active. We do not give any warranty in connection to our website and we disclaim any liability, implicit or explicit, related to your use of our web stranice. We do not give any warranty that our website will be available without interruption, be secure, or with no errors. Finally, we do not give any warrranty that the potential mistakes on our website will be corrected. You accept that we in no case will not bear any responsibility for any damage or loss that may occur to you because: (a) your use of our website or the inability to use our website; (b) unauthorized access to your data or unauthorized changes of your data; (c) actions of other users of our website; (d) anything else related to our website. You agree to resolve the website and website staff of any liability, including attorneys' fees, in case of a lawsuit or any other legal action done by a third party resulting from your use of our website or your violation of these terms of use.


Trademark information

The website is a trademark of R&S Ltd. Sarajevo. You agree that you must not in any way use these trademarks without the prior written permission of the website.


Report of the violation of terms and conditions

Please report any violation of these terms of use by third parties on e-mail to the following address: web@ris.ba.


General information

These terms of the constitute the entire agreement between you and the website, which governs your use of our services. These terms and conditions, as well as the relationship between you and the website are governed by the laws of Bosnia and Herzegovina. If any part of these terms of use is declared invalid by a competent court, all other parts of these Terms of Use will remain current and valid. The condition for the use of this website is acceptance of these terms.